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The fact that SMS text comments are in real-time allows us to alert management to any serious issues, enabling them to contact the customer straight away to address the issue and resolve any grievances, before they have a chance to leave the site disgruntled or spread word of their disappointment.
Our SMS text feedback option gives your customers the ability to deliver their feedback on the spot simply from their mobile device wherever they are. The text feedback may include accolades for your staff or be a means to vent about critical, indifferent or even rude and discourteous moments that may have occurred. SMS text feedback gives your customer a voice and gives you the ability to resolve an issue before they leave, which is an incredibly powerful tool. It is a known fact that when service providers resolve a problem with their customers before they leave the environment, it yields a higher loyalty factor than those customers that do not experience a problem.