We are committed to providing you with a turn-key system that will fulfil all of your customer feedback needs and give you the real insight you need…in real-time.
There is not just one solution to suit every client as our clients serve their customers in a variety of ways. We have multiple customer feedback system options for you and we work with you to determine the right mix of technology and real time reporting that will deliver the results and information you need to change with the times.
Technology
Offering highly intuitive, scalable technology, Avius Insight uses platforms for customer input such as touch screen kiosks, iPads, mobile phones and other emerging technologies. Service and entertainment establishments already using Avius Insight overwhelmingly agree that a better understanding of customer trends and preferences helps define the evolving definition of the guest experience.
Whatever technology offerings you choose, your customers are invited to rate their experience and enter additional comments. These results are processed by the Avius Confidence Filter to generate statistical data about their visit. The Avius Comments Processor allows managers to identify, at a glance, any feedback received which require following up.
Reporting
Avius Insight reports are robust available online or are set up to be delivered direct via email, to be downloaded on PC’s, Macs and mobile phones including; Windows Mobile and Blackberry devices. This data can be streamed in real time, providing key performance indicator (KPI) information straight to management, whilst on site or on the move.
Employee Engagement
In addition to engaging with customers, Avius Insight can also engage with employees and workforces. Whether it be via kiosk or online, we can provide insight into many aspects of your employees and their motivators. Through tailored engagement surveys and 360 degree feedback, you can understand what drives employee behaviour and how you can use this information to assist with training and development planning to ensure your employees are motivated and productive. For more information, give us a call.