Data and information is great, but it’s what you do with it that counts! We work with you individually to help customize reports for the individual needs of your business model.
Working together, we help to develop surveys that deliver a group of questions to answer the needs of your customers. We do this while maintaining a common format that enables you to benchmark your results against your competition. Our resources and reporting tools are efficient, creative, visually appealing and simple to read, enabling you to quickly take action according to the ever changing needs of your customers.
Reports
We work closely with our clients to develop a series of reports based on what they want to see and know, and when they want to see it, whether it be in real-time via email, on dashboard or world map or daily, weekly and monthly performance reports. Below is a selection of these reports:
Comments report
Collated from the free text comments section of the survey, highlighting any major issues, positive and negative feedback and suggestions, excluding any junk responses.
Cross tabulation report
Cross tabulation reports are created uniquely with the client to provide visible data comparisons and trends. Example reports compare data about customer satisfaction, value for money and Net Promoter Score against the age of the guest or other demographic information.
Daily report
"At a glance" reports allow management to review scores and percentages of their KPIs daily
Dashboard
Real-time at a glance dashboard displaying data, highlighting scores and alerts as they constantly change.
World map
Using google earth, highlight your performance scores of sites worldwide in real-time.
