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Airport Survey Systems

Gather customer satisfaction feedback from passengers with a customised Avius airport survey

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Our range of airport survey options give passengers an opportunity to provide feedback about the airport service quality, security processes and other aspects of their experience quickly and easily, with data available for review immediately.

Our wide range of airport survey options can be used collectively throughout the airport, located at key areas of interest such as the check-in zone, security exit channels and high-traffic areas within the departures hall.

All of our airport surveys are designed to your requirements to ensure that you receive high quality feedback on which you are able to base your analysis. Our touch-screen survey kiosks and iPad survey kiosks give an excellent opportunity to gather feedback in permanent locations, removing the requirement for customer-facing staff to be present. For mobile locations our airport iPad surveys are extremely well suited, with clear interfaces and simple functionality to ensure minimal impact on traffic flow. In addition, we can offer SMS feedback and website feedback systems to gather feedback from more dynamic locations.

Airport Survey System Options

Touch-Screen Survey Kiosk

Avius touch-screen survey kiosks are ideal for permanent installations, giving passengers an opportunity to provide feedback at their convenience. The Survey kiosks can be custom-wrapped with your organisation´s branding and messages, and the appearance and functionality of the survey software itself can be tailored to your requirements. View More

iPad Survey Systems

Tablet computers such as the iPad give great scope for gathering feedback via staff intercepts or in locations where permanent kiosks are unsuitable. The survey software can be fully customised and built around your branding to ensure continuity throughout the airport. In addition, the iPad can also be mounted in a counter-top or floor mounted kiosk to reduce staffing overheads. View More

SMS Text Feedback

Text feedback systems give airport passengers an opportunity to provide feedback directly from their cell phone. Passengers are prompted to give feedback from posters, electronic screens and tickets. View More

Website Feedback Surveys

In addition to on-site surveys and feedback systems we can integrate custom web-based survey software into your website. This gives passengers an opportunity to provide feedback about their experiences post-trip, and gives you an opportunity to respond. View More